Erin M. Carlo

Disney Vacation Club Advance Sales Associate｜Walt Disney World Resort

May 2019 - present

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• Actively approach and engage with Guests from all over the world and assist with questions about the Walt Disney World Resort, FastPass+, My Disney Experience, and Disney Vacation Club.

• Encourage interested Guests to attend a sales presentation where they can learn more about Disney Vacation Club in a pressure-free, no-obligation environment.

• Adjust to evolving Guest needs and intuitively spark interest for "on the fence" Guests by sharing personal and third-party stories about enjoying years of Disney experiences through Disney Vacation Club.

 

Disney Housing Service Center Professional Intern｜Walt Disney World Resort

January 2019 - May 2019

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• Assist a diverse population of Disney College and International Program participants to ensure the best possible program experience.

• Counsel participants regarding roles, roommate discrepancies, career trajectories, and any other Program-related concerns.

• Organize and facilitate apartment meetings.

• Record and dispatch housing maintenance requests.

• Organize participant packages for distribution.

 

Disney College Program Convention Guide｜Walt Disney World Resort

August 2018 - January 2019

 

• Assisted the Special Events team during the Epcot® International Food & Wine Festival with Annual Passholder activities, culinary and beverage seminars and demonstrations, and general crowd control. Handled food properly and safely.

• Assisted the Special Events team during the Mickey’s Not So Scary Halloween Party with candy delivery and distribution.

• Participated on the Conventions team during pre-arranged events across property such as weddings, meetings, and dessert parties.

• Escorted large groups of Guests through the theme parks between venues. 

• Provided extensive park knowledge and excellent service to Guests.

• Maintained all company safety standards while efficiently organizing the location to provide the best possible experience.

 

Writing Tutor｜SUNY Geneseo Writing Learning Center

January 2018 - May 2018

 

• Worked individually with clients to improve the areas of focus, development, and mechanics in their writing.

 

Teaching Assistant｜SUNY Geneseo English Department

January 2018 - May 2018

 

• Supported the professor and students in a 200-level English course by leading small group discussions and working one-on-one with students.

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Disney College Program Campus Intern｜SUNY Geneseo
September 2017 - May 2018

 

• Hosted information sessions to encourage students to apply to the Disney College Program.

• Organized workshops and Q & A sessions to assist students who are applying to the program for the first time.

• Held "See Ya Real Soon" parties as a send-off for Geneseo students participating in the Disney College Program before departure.
   

Externship Program Coordinator｜SUNY Geneseo

September 2017 - May 2018

 

• Marketed the program to prospective Externs through traditional print media (newspaper ads, flyers, posters), broadcast media (radio), email, and social media.

• Coordinated all air and ground travel and lodging plans for 11 Externs in Boston, Massachusetts for four nights.

• Organized opportunities for Externs to meet individually and in a group with SUNY Geneseo alumni who live and work in Boston.

• Created a budget, a finance plan, and collected Extern deposits.
   

Marketing Director & Operations Manager｜WGSU-FM 89.3

May 2017 - May 2018

 

• Planned and implemented social media marketing campaigns, designed and organized large-scale events.

• Managed all student workers and student managers to ensure a consistent, quality product.

• Scheduled and organized air-time to include music, live sports coverage, news broadcasts, and DJ shows
   

Marketing & Event-Planning Intern｜Sunset Bay, USA

December 2016 - August 2018

 

• Marketed and managed unforgettable events at one of Buffalo, NY’s premier venues for summer tourism.

• Developed an event communication plan including strategy, goals, and tactics.

• Managed Guest and vendor inquiries over the phone, through email, and in person. 

• Created, edited, managed and fulfilled Banquet Event Orders (BEO).

• Coordinated events such as weddings, graduations, retirements, and birthdays.

• Created content for distribution to guests prior to and following events including print and online materials to maintain a seamless show.

• Leveraged existing client relationships and cultivated new contacts.
   

Disney College Program Character Attendant｜Walt Disney World Resort
January 2016 - May 2016

 

• Handled challenging Guest situations and provided magical vacation experiences as a Character Attendant.

• Provided Guests with information about show schedules, Character locations, and visitation times.

• Provided audience control with courtesy, including handling challenging Guest situations.

• Ensured the safety of Character Performers and Guests.

• Partnered with Photopass photographers.

• Maintained show quality and Character integrity.

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Alumni Relations Office Intern｜SUNY Geneseo
September 2015 - May 2018

 

• Serve as liaison between the Geneseo Alumni Association (GAA) and the Undergraduate Alumni Association (UAA) on campus. 

• Identify, recruit, and train UAA members.

• Coordinate club schedules, calendars, website, and social media pages.

• Register attendees and volunteers for alumni events using online registration database systems.

 

Hostess, Waitress, Trainer｜Cabana Sam's Sunset Bay Grill

May 2015 - August 2018

 

• Organized the floor plan, maintained a safe and clean environment, provided excellent Guest service, and trained new service team members.

 

Public Relations Manager｜Gandy Dancer Literary Magazine 

May 2016 - March 2017

 

• Developed strategies, campaigns, and initiatives to improve readers' relationship with Gandy Dancer, the only SUNY-wide literary magazine.

 

Martial Arts Instructor & Marketing Intern｜Defensive Arts Dojo, Inc. 

December 2012 - August 2014

 

• Taught children ages 3-12 the art of Isshin Ryu karate, including students with special education needs.

• Assisted in the launch of a highly-successful yoga program in 2012.